Refund policy

Here’s a ready-to-use Return Policy Statement you can adapt for your Shopify store in Pakistan:

📦 Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or exchange under the following conditions:

1. Return Window

  • Returns are accepted within 14 days of delivery.
  • Items must be unused, unworn, and in their original packaging with all tags attached.

2. Eligible Items

  • Products that are defective, damaged, or incorrect are eligible for free returns.
  • Clothing, footwear, and accessories may be exchanged for size/style.
  • Non-returnable items include clearance products, personal care items, cosmetics, and hygiene-sensitive goods.

3. Refunds

  • Refunds for Cash on Delivery (COD) orders will be processed via bank transfer, Easypaisa, or JazzCash within 7–10 business days.
  • Refunds for online payments will be issued to the original payment method.
  • Customers may choose store credit for faster resolution.

4. Return Shipping

  • Return shipping costs are covered by us if the item is defective or incorrect.
  • For size/style exchanges, customers are responsible for return shipping charges.

5. How to Request a Return

  • Log in to your account and submit a return request through our Self-Serve Returns Portal.
  • Provide order details and photos (if applicable).
  • Once approved, you will receive instructions for shipping the item back.

⚠️ Important Notes

  • Items returned without prior approval will not be accepted.
  • We reserve the right to deny returns that do not meet our policy conditions.
  • Refunds may take longer during holidays or peak seasons.